Terms and conditions


You may browse and access information contained within this website without providing any personal information. If you voluntarily provide personal information (e.g. through online forms, email requests or newsletter sign-ups), we will only use that information for the purpose for which it was intended and to communicate with you.

Unless you authorise us to do so, we will not disclose your personal information to any third party.

Access and Correction

You have the right to access and to request correction of the personal information you provide us. To exercise this right, or to ask anything else in relation to your privacy, please contact us:

The Privacy Officer
Energy Efficiency and Conservation Authority
44 The Terrace

We may require proof of your identity before being able to provide you with any personal information.

NABERS ™ and NABERSNZ ™ are owned by the New South Wales Government through the NSW Department of Planning, Industry and Environment).

NABERSNZ is licensed by EECA (The Energy Efficiency and Conservation Authority) in New Zealand, and is administered by the New Zealand Green Building Council (NZGBC).


We use a technology commonly referred to as ’cookies’. A cookie is a token that is stored on your computer. When you access nabersnz.govt.nz the token acts as a record-keeping device. The aggregate data is collected and stored on our internal servers only, and only accessed by authorised staff. Cookies help us provide additional functionality to you, allow us to remember you, and help us analyse site usage more accurately. We will also use this information to improve and customise your browsing experience when you interact with other media from us (including email, social media and web pages) and for analytics and metrics purposes.

Most web browsers are set to accept cookies. If you do not wish to receive cookies from nabersnz.govt.nz, you can set your browser to refuse them or to warn you when you are about to receive one. Turning off cookies will not affect your ability to use this site.

Transparency statement for information collection

For information regarding how to make a complaint about EECA’s information gathering activities, please email info@eeca.govt.nz. Where applicable, complaints may also be made to the Office of the Privacy Commissioner and the Office of the Ombudsman.

Questions and complaints

The Energy Efficiency and Conservation Authority is committed to delivering first class services. If you think we are not meeting this standard, in relation to any aspect of our work, we would like to hear from you so we can put things right.

We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.

We will advise you in writing when your complaint has been received and endeavour to respond within 24 hours, although complex issues where we need to work with others may take longer.

We take all questions and complaints seriously and will ensure you are treated with respect.

You can telephone, email or write to us.

Contact us